How implementation works

We are not merely a supplier of a technical solution: we develop KISS ourselves and remain the client's partner for as long as the system is in use.

How the system is prepared and deployed

Analysis

Within one week

Analysis of the current process

We go through how your call-out procedure works today and discuss how you would ideally like it to work.

Within five weeks

Customisation to the client's needs

We propose changes tailored to your needs and to the way your organisation operates, and build your requirements into the design.

Customisation
Preparation

Within two weeks

Preparing scenarios and contacts

We turn your processes into sets of rules known as scenarios, propose a way of sharing contacts that suits your set-up, and finally link the contacts to the scenarios.

Within one week

Testing and go-live

We configure the system and try it out together with you in test mode. Once it has been tested, we put KISS into operation in your environment.

Testing
Training

Within one week

Training the relevant people

We provide training not only for crisis managers but also for other relevant people, employees and associates of your company.

Immediately

Support

We do not leave you on your own once KISS is up and running. We help with any questions and with requests to extend or modify the system.

Support

Wondering whether KISS is right for your company or institution?

We will be glad to give you more information and examples from our work to date.

Get in touch

Questions our customers often ask

The first step is to decide what types of situation you want to use the system for. That determines how it will be triggered (for example by an SOS button, from a phone and so on) and which communication channels will be used (voice, SMS, app and so on). The next step is to select the recipients; the structure of the contact directories is modelled on that choice, so that the system is easy for you to work with. It is also important to agree who will activate mass communication.

That is closely related to the previous question. If the “what, how and who” are clear, the system can be brought into service fairly quickly. With simpler installations the system can start helping within about two weeks; with more complex ones – for example those connected to surrounding systems – it often takes months.

Yes, KISS can be connected to other systems. We provide a documented API through which the systems communicate with each other. This keeps the recipient database up to date at all times.

Yes, the system has a sophisticated permissions model, so each user sees only what they are meant to see. KISS can then be used by different departments across the organisation – management, the security department, operations, ICT, human resources and others.